5 Year Warranty Terms and Conditions

<h1>5 Year Warranty Terms and Conditions</h1> <p>The 5 year warranty applies to the following portable Veinlite models purchased online at www.veinlite.com: <a href="https://www.veinlite.com/sclerotherapy" target="_blank">Veinlite LEDX^®</a>, <a href="https://www.veinlite.com/vein-access/veinlite-led-plus" target="_blank">Veinlite LED+^®</a>, <a href="https://www.veinlite.com/emergency" target="_blank">Veinlite EMS Pro^®</a> and <a title="Veinlite PEDI2" href="https://www.veinlite.com/vein-access/veinlite-pedi2" target="_blank">Veinlite PEDI2^®</a>, <a href="https://www.veinlite.com/vein-access/veinlite-neo" target="_blank">Veinlite Neo^®</a>, and <a href="https://www.veinlite.com/research" target="_blank">Veinlite R^®</a>.</p> <p><strong>The 5 year warranty does not apply to:</strong></p> <ul class="square"> <li>the above named Veinlite products purchased via any other web site or through any other seller</li> <li>the above named Veinlite products purchased from TransLite, via any other method or</li> <li>any other Veinlite products or accessories.</li> </ul> <p>Other non-disposable Veinlite products and accessories purchased via <a title="Veinlite Portable Vein Finders" href="https://www.veinlite.com/" target="_blank">www.veinlite.com</a> are covered by a 12 month warranty. Disposable products (including all disposable plastic covers, batteries and halogen bulbs) are not covered by any warranty.</p> <p>The 5 year warranty is void if the Veinlite has been misused in any way. <strong>Use of the Veinlite LEDX^®, Veinlite LED+^®, Veinlite EMS Pro^®, Veinlite PEDI^®, Veinlite PEDI2^®, Veinlite Neo^®, or Veinlite R^® without disposable plastic covers constitutes misuse and voids the warranty.  </strong></p> <p>To make a warranty claim, please send an e-mail to <a href="mailto:info@veinlite.com">info@veinlite.com</a> requesting a return merchandise authorization (RMA) code. The e-mail message should include:</p> <ol class="num"> <li>the name of the purchaser,</li> <li>the order number, invoice number or approximate purchase date,</li> <li>the serial number of the unit and</li> <li>a description of the problem.</li> </ol> <p>You can also call TransLite at 281.240.3111 and provide the above information.</p> <p>You must have a return merchandise authorization (RMA) code, issued by TransLite before shipping any qualifying Veinlite product for warranty repair.</p> <p>Note: Your warranty return shipment should be insured and traceable (i.e. you should obtain a tracking number for the shipment).</p> <p><strong>Qualifying shipments should be sent to:</strong></p> <blockquote>TransLite, LLC, Repairs<br />Attn: RMA [enter RMA code here]<br />345 Commerce Green Blvd<br />Sugar Land, TX 77478.</blockquote>